How to welcome shift workers

A worker coming for a single shift doesn’t know your venue. The first fifteen minutes decide whether they get going quickly or keep having to ask.

This guide covers what to prepare before they arrive, and what to say as soon as they do.

1 The short answer

Pick one person to meet them, and set aside a spot for their things. In the first fifteen minutes tell them: what they’ll do, who with, where the things they’ll need are, and who to go to if there’s a problem.

2 Before they arrive

• Someone to meet them. One named person from your team, there at arrival time.
• A spot for their things. Where their bag and phone will go.
• The shift as it was written. The same role and time. If anything has changed, tell them beforehand in the Saiiy chat that opens once you accept.

3 The first fifteen minutes

1. A quick tour. The work area, the stockroom, the toilet, and the break area.
2. The exact job. Where they’ll stand, what they’ll do, and what isn’t their job.
3. Who to go to. The person to ask if they get stuck.
4. What not to do. For example, who is allowed to open the cash drawer, and which doors are off-limits.

4 During the shift

Check in with them after the first hour: is it going well? Do they need anything? One early question saves a big mistake in the middle of the rush.

5 After the shift

After the shift you can rate the worker, and your rating goes on the record that venues see. If there was a problem, report it in the app and the Saiiy team will review it.

This is what the worker reads before coming to you: Your first day on a shift