Terms and conditions

Accepting these terms

To open an account on Saiiy you must accept these terms and the privacy policy. Without that acceptance, the account cannot be completed.

What Saiiy provides

Saiiy is a platform that connects cafés, restaurants and shops in Cairo with people who work by the shift. The venue posts the shift with its time and pay, the worker applies, the venue chooses, and the worker records their check-in and check-out at the workplace.

The agreement on the work itself, its pay and its handover is between the venue and the worker. Saiiy’s role is to run the platform under the rules on this page.

Your account

• You must be at least 16 years old.
• One account per person: a mobile number, email address and national ID number cannot be used on more than one account.
• You choose your account type when you register, worker or venue, and you cannot change it afterwards.
• You are responsible for your account and for everything done from it, and the information you enter must be accurate and your own.

Identity verification

Before you post a shift or apply to one, your identity must be reviewed. This applies to workers and venue owners alike.

You upload two photos of your ID, front and back, and enter your national ID number. The Saiiy team reviews them, and the result is an approval or a rejection with the reason. A national ID number approved on one account cannot be approved on another.

Posting a shift (for venues)

Before a venue can post a shift, its identity must have been reviewed, the workplace location must have been recorded from inside the venue, and its profile must be complete.

• The pay is a fixed amount per shift in Egyptian pounds, and the worker sees it before applying.
• The role must be within the venue’s own line of business.
• The shift time must be in the future, not in the past.
• The venue is responsible for the shift details and the workplace location being correct, because the worker applies on the basis of them.
• You cannot edit the venue profile or the workplace location while you have a shift that is booked, in progress, or has applications.

Applying to a shift (for workers)

• To apply, your identity must have been reviewed, your profile must be complete, and the shift must still be open and not yet started.
• You apply to a shift once, and you can write a short message with your application.
• The pay written is the pay; there is no negotiating it within the platform.
• If the shift time passes while the shift is still open, your application ends on its own, with no effect on your account.
• An application that has not yet been accepted cannot be withdrawn from the app.

Acceptance and commitment

When the venue chooses an applicant, the other applications are declined and the shift is booked for that applicant. You cannot be accepted for two shifts at the same time.

After acceptance, you can withdraw only before the shift starts. The earlier you withdraw, the smaller the effect; a late withdrawal is recorded in your history.

A withdrawal reopens the shift to new applicants. Your history does not suspend your account by itself, but a venue you apply to can see whether you have missed a shift before.

The venue can cancel the shift as long as it has not started, and all applications to it are then declined.

Check-in and check-out

• You check in at the shift time, while you are at the workplace.
• You also check out from the workplace, after the shift’s end time, and the check-out is what closes the shift as completed.
• You cannot have more than one shift open for check-in at the same time.
• The venue may give you extra time to record a late check-in.

If you have not checked in after the start time and there is no extra time, the venue can record a no-show, and the no-show is recorded in your history.

The venue can also write a note confirming or disputing your check-in or check-out. That note does not change the shift’s status, the rating or the pay.

Pay

The venue sets the pay when it posts the shift. The worker sees it before applying, and it does not change afterwards.

Saiiy does not receive the shift pay or deduct anything from it; the pay reaches the worker directly from the venue.

Ratings

After the shift ends, each side can rate the other once. Rating is optional.

What appears on a profile is the average rating, the number of ratings and the number of completed shifts. The text of a comment is not shown to anyone.

Messages between the two sides

Once the worker is chosen, a conversation opens between the two sides for that shift. Some time after the shift ends, it closes to new messages, and what was said in it stays visible to both sides.

Mobile numbers are not exchanged on the platform. You cannot delete a message you have sent, but you can report any message, and the Saiiy team may hide it or close the conversation after reviewing it.

What is not allowed

• False information, impersonating someone else, or using an identity that is not yours.
• More than one account for the same person, or a new account to get around restrictions on an old one.
• Checking in or out from outside the workplace, or any attempt to get around location verification.
• Posting a shift that is not real, or shift details that do not match reality.
• Abuse, harassment or threats, in messages or at the workplace.
• Requesting or offering work that is illegal or unsafe.
• Attempting to disrupt the service or to access other users’ data.

You can report any problem with a shift from within the app, such as misconduct, an unsafe workplace or fraud, and the Saiiy team reviews it.

Account restrictions

If someone breaches these terms, or there is a suspicion that warrants review, Saiiy may restrict or suspend the account, by a recorded decision stating the reason.

A restriction prevents applying, posting, checking in and rating, although you can still see your data. A suspension prevents use of the whole service.

Privacy

The data we collect and what we use it for, how we use location for attendance, and what happens when you ask to delete your account are all set out in the privacy policy, which forms part of these terms.

Updates to these terms

We may update these terms when the service’s rules change, or when we add, change or stop features. The date of the last update is shown at the top.

Contact

For any question about these terms, or to report a problem, write to us at: